Because our warehouse system is automated, most orders cannot be canceled once submitted. If you still need to try, contact SYB Customer Support immediately—but be aware it may already be in the fulfillment queue. If cancellation is possible: We will
Yes, each order from Shield Your Body is eligible for returns and/or exchanges. Please refer to our Return Policy for specific eligibility guidelines. SYB Products. If you are unsatisfied with your purchase of any SYB EMF protection product and would
Once your order has been placed and processed, you will receive a confirmation email with your order details. You may click on the order number link to view the order details. Once your order is shipped, the order status will be updated with the trac
Here at SYB, we strive to ensure every order reaches you in perfect condition. If the tracking status of your order says delivered, and you have not received your package, follow the instructions provided below:. If you are still unable to locate the
Once your return is approved and you follow the instructions to ship the item back, and provide the return tracking information, here’s what happens:. Return shipping & check-in (7–10 business days). Refund processing. Credit posting (up to 7 busines
At this time, expedited shipping is not an option for orders.
SYB offers shipping to every country in the world. In the United States, delivery times are between 2 to 7 days. For delivery times in all other locations, please see our Shipping Information page.
To start a return, please follow these steps:. 1. Review Our Return Policy. Before initiating a return, ensure your item meets the criteria outlined in our Return Policy. 2. Submit a Return Request. Visit our Returns Portal and complete the Returns R
Once you place an order, our warehouse system begins processing it immediately. In most cases, you cannot edit your order after submission. Update Essential Information. If you need to update critical details—such as your shipping address or contact
If your order arrives with an incorrect item, please follow these steps:. Document the error. • Take clear photos of the wrong item and its packaging. • These images help us process your return and prevent similar mistakes. Start a return. Go to the
If you’ve received only part of your order, don’t worry—this is normal in some cases. Here’s why this might happen:. 1. Split ShipmentsTo ensure faster delivery, we may ship items from your order separately if: • They are being fulfilled from d
To apply a promo or discount code:. • Add Items to Your Cart. • Proceed to checkout and enter your code in the 'Discount code or gift card' field. • Click 'Apply' to see your new total before finalizing your order.Some promo codes cannot be combin
Full details on how to earn and use your SYB loyalty rewards points are listed here.
If you ordered a course from Healthier Tech, you should have received a separate email from Healthier Tech with the access information for your course at the same email address you used for your order. (Note: All our courses are hosted online on the
If your Shield Your Body order doesn’t go through, it may be due to a temporary issue with payment, browser settings, or billing details. Here are the steps you can take to troubleshoot and complete your purchase successfully. If your primary payment
If your credit card is declined during checkout on Shield Your Body’s store, it’s often due to issues with your card details or bank authorization. Here are steps to resolve the problem and complete your purchase. If your credit card doesn’t go throu
If you made a purchase and later accepted a post-checkout special offer, you may receive two separate order confirmations. This is expected and reflects how our special offer system processes additional purchases. When you complete your initial purch
We’ve recently adjusted our shipping rates to Canada, the United Kingdom, and the European Union due to changes in our fulfillment operations and rising carrier costs. There are two key reasons for the increase:. In the past, we shipped many products
Yes, we can ship most SYB products within the United States to PO Boxes using USPS. However, there is one exception: EMF Protection Canopies. We are happy to ship orders to PO Boxes via the United States Postal Service (USPS). This includes most item
This article explains Shield Your Body’s free shipping policy, details for different regions, standard shipping rates, order processing timelines, and how tracking works. Free worldwide shipping on all orders over the specified thresholds to most reg
We request photos for certain returns to confirm product condition and eligibility, which helps us process your return quickly and accurately. At Shield Your Body, we strive to make returns easy and fair. When we ask for an image, it helps us:. Verif