What Do I Do if My Order Does Not Go Through?Updated 7 days ago

If your Shield Your Body order doesn’t go through, it may be due to a temporary issue with payment, browser settings, or billing details. Here are the steps you can take to troubleshoot and complete your purchase successfully.

1. Try a Different Payment Method

If your primary payment source isn’t working, consider using a different credit or debit card, PayPal, or another available option. Sometimes banks block transactions as a precaution.

2. Check with Your Bank

Contact your bank or card issuer to ensure there are no restrictions or flags on your account that might prevent the transaction. This is especially important for large or international purchases.

3. Verify Billing Details and Account Balance

Double-check that all your billing information—such as the address, name, and card number—matches what’s on file with your payment provider. Also, ensure your account has sufficient funds to complete the order.

4. Clear Your Browser Cache and Try Again

Outdated or corrupted browser data can sometimes interfere with the checkout process. Try clearing your browser’s cache and cookies, then reload the Shield Your Body store and attempt the purchase again.

If you’ve tried all these steps and still can’t complete your order, please contact our support team directly at https://www.shieldyourbody.com/contact-us/ for further assistance.

Will I be charged if my order fails?

No. If the transaction doesn’t go through, your card will not be charged. You may see a pending hold, but this should clear within a few business days.